Success Story
Gato Preto
The Aquinos Group, owning the esteemed Gato Preto brand, found themselves at a pivotal juncture with their e-commerce strategy. Operating from their base in Lisbon, they recognised an urgent need to adapt and enhance their digital operations amidst the rapidly evolving online retail landscape. As a conglomerate with a significant footprint in the home decor industry, they faced the pressing challenge of modernising their digital infrastructure to keep pace with market demands and consumer expectations, ensuring continued growth and competitiveness in a digital-first economy.
Don’t get too comfortable.
+150 Hrs Saved
+200% Sales
+3 New Channels
“Leading the Aquinos Group and Gato Preto from Lisbon, I've worked with many teams, but Pivotal was different. They brought hard skills and amazing work to the table. The Linnworks onboarding they provided was more than just technical help; it was delivered with warmth, making the whole process enjoyable. They significantly improved our online sales process and made the system easy for us to use and understand. I'm truly grateful for their impactful contribution to our business.”
— Flávio Aquino, Aquinos Group
The Opportunity
The challenge was twofold: firstly, the need for a seamless integration between Microsoft 365 Business Central and their e-commerce channels (Amazon, Shopify, Amazon Vendor) to streamline operations; secondly, the lack of an efficient system to manage and push listings across these platforms, hindering their ability to expand their online presence and reach potential customers. Efficiency became the priority.
The Solution
Pivotal stepped in with a tailored approach, conducting an onsite Linnworks onboarding in Lisbon for the Aquinos Group. The solution centred on using Linnworks as a black box intermediary, bridging the gap between Microsoft 365 Business Central and various sales channels including Amazon and Shopify. This strategy was complemented by in-depth training and consultancy, equipping the Aquinos team with the knowledge and skills to leverage the new system effectively.
The Results
The bespoke implementation of Linnworks revolutionised Aquinos Group's e-commerce operations. It not only streamlined their online sales processes but also significantly enhanced channel connectivity and inventory management, leading to improved efficiency and a broader market reach. Gato Preto and the Aquinos Group, as a whole, successfully overcame their digital hurdles, setting a new standard for their online retail experience and positioning themselves for sustained growth in digital. Ongoing support and consultancy were vital after the launch to ensure a smooth transition.